Service Philosophy & Standards

Our Service Philosophy

Together, we inspire purposeful lives through distinctive, engaged learning and exceptional service.
Rollins Staff

Our Service Standards


  • Innovative, resourceful and timely
  • Approachable and open-minded 
  • Solution-oriented
  • Personalized and caring 
  • Balancing individual and institutional needs


  • Friendly, courteous and considerate
  • Exhibiting care and compassion when serving others 
  • Valuing different ideas and perspectives
  • Treating others with dignity


  • Effective at communicating within and outside of our immediate work groups
  • Working together to accomplish departmental and institutional goals
  • Demonstrating teamwork across boundaries
  • Supporting others in what they do
  • Keeping our eye on the big picture


  • Thorough knowledge of job and institutional mission
  • Effective, efficient, and reliable performance 
  • Proficient in meeting student and customer needs    
  • Ability to align our efforts with departmental and institutional goals 
  • Ongoing commitment to excellence, innovation and continuous improvement

For a pdf of Rollins' Service Philosophy and Standards, please click here.